Frequently Asked Questions

We appreciate your concerns and the questions you may have, and have made every attempt to provide you the information you are seeking.
Please click on the links below to find the answers to your questions.

Patients

If I have an emergency or need an Ambulance urgently, whom do I contact?

Please call us at
Tel: +91-452-2581212
Mob: (0) 98421-23232
If the emergency appears life-threatening, please rush to the nearest hospital.

 If I need to receive treatment at MMHRC, where should I start or who should I contact?

If this is your first visit to our hospital, please visit the Reception area and our service staff will explain procedures and assist you. First, a hospital identity card will need to be made, which will help us keep track of your medical records and case history every time you visit us.

What are the timings for outpatients?

Outpatient services are offered between 7.00 am -6.00 pm every day of the week. Cardio thoracic Surgery, Medicine, Diabetology, Cardiology OPDs and Master Health Checkup will start by 7 a.m. and other OPDs will start by 9 a.m. Those who come beyond the stipulated hours will also be accommodated. Emergencies are handled round the clock at MMHRC

What is the cost of Registration and treatment?

First-time patients pay Rs. 100- Rs. 500 as registration fee depending on the medical specialty treatment needed. This fee covers outpatient treatment for 15 days. The actual cost of treatment varies from case to case, and starts from Rs. 250 onwards

In case I am admitted in the hospital, where can my attendees / relatives stay?

Your attendee is allowed to stay with you during your hospitalization. Only when the patient is in the intensive care unit (ICU), no attendee is allowed to stay with the patient, because of the risk of infection. However, the family / relatives are permitted to visit the patient at particular timings scheduled by the hospital. In case of an emergency, the family / relatives will be allowed to visit at any time.

Visitors' timings in ICU: 3PM - 4PM.

If I am unable to afford treatment at MMHRC, how do I qualify for free treatment?

At MMHRC certain treatments like cleft lip / palate, Save the Children program, Camila Children Cancer Care, and palliative care are provided free of cost. The hospital may in some cases offer free or discounted treatment for extremely poor patients. Please get in touch with the Patients' Relations Office and meet the Manager in person to explain your case.

Can I book a room in advance for in-patient admission?

We do not offer advance reservation of rooms, since we want to ensure every patient coming to MMHRC is able to get a room. However, we will endeavour to find you a room of your choice upon admission.

What are the languages spoken at the hospital?

Tamil, English, Hindi, Urdu, Telugu, Kannada, Malayalam and Bengali are spoken at the hospital. Our staff can also speak several other languages, if required.

What types of treatments do you provide?

We are a multi-specialty hospital and are equipped to take care of all your medical needs. We offer simple outpatient consultation to complicated procedures like knee joint replacements, bypass surgery, renal transplants etc. For more details please visit Clinical Specialities and Ancilliary Specialities.

If I need to find out the health status of a relative admitted at the hospital, who should I contact?

Please call Reception at +91-452-4263000 / 2543000, either quote the patient’s name or hospital ID. They will assist you to find the patient status.

In case I lose my Hospital ID Card, what should I do?

When you visit us, please notify the loss to the hospital Reception or Medical Records Department , and they will replace it with a new one, free of cost.

What are the types of rooms available at MMHRC?
We offer several types of rooms.

  • General Ward
  • Cubicle
  • Deluxe Cubicle
  • Special Room (Non A/c)
  • Special Room (A/c)
  • Deluxe Room
  • A/c Deluxe Room
  • Suite
  • Single Suite
  • Deluxe Suite

If I have a suggestion or complaint about the hospital, whom should I direct it to?

If you are in the hospital, please contact the Quality & Innovation Department.
If you are not in the hospital, you can call us at:
91-452-4263000 / 2543000 Extn.:3230, 3273 and request to be connected to the Quality & Innovation Department
Alternately please mail us at feedback@mmhrc.in (or) info@mmhrc.in

Whom should I contact to get my Discharge Summary?

The Discharge Summary will be handed over to you by the Ward Secretary at the time of discharge.

Will you share my medical records with anyone? Will you give a copy of my medical records to any of my relatives?

Your medical records are strictly confidential. We will only share your Discharge Summary upon the request of a referring physician. "Discharge Summary" or "Doctor's Certificate" can be issued if it is required for work / school. In exceptional cases, such as legal / medico-legal cases your medical records may be shared at the request of a court of law, after the approval of the Medical Records Manager.

Referral Doctors

If I want to find the Discharge Summary or medical health status of my patient, whom should I contact?

Discharge Summary is handed over to the patient upon discharge. Should you require additional information, please contact the Medical Records Manager or the Marketing referral Team.

If I want to refer patients to MMHRC, how do I become a Referring Physician? How will I benefit by doing so?

You can sign up with our Marketing referral Team and we will ensure your patients receive the best care possible. Additionally you will also receive the following benefits:

  • Free copy of the Madurai Medical journal
  • Access to our physicians for consultations about patients.
  • Invitations to CME programmes, outreach conferences conducted by MMHRC
  • To know more about details and benefits, please contact our
  • Senior Marketing Manager - (0) 9842156158

Payment & Billing

I wish to pay by Credit Card. What Credit Cards are accepted at MMHRC?
Visa & Master Card are accepted at MMHRC. ATM Cards with a Visa or Master Card logo are also accepted. At present, we do not accept American Express
(Amex) and Discover credit cards.

I wish to make a cheque payment. Whom should it favour?
You can issue the cheque, payable to "Meenakshi Mission Hospital and Research Centre"

Corporate Business /Tie-up Facility

My company has a tie-up with MMHRC. Whom should I contact for reimbursement?

When you arrive at the hospital, please inform our corporate team, which company you work for. We will check the name of the company with our corporate database, based on the type of agreement we have with your employer, we will inform you about the Memorandum of Understanding ( medical & financial procedures)

My company does not have a tie-up with MMHRC. Whom should I contact if I am interested in having a tie-up?

Please ask your company Manager to contact our Corporate Marketing team. We will work with them to ensure you are able to receive treatment at MMHRC. Alternately please call us with the details of your employer, and we will request your employer to enrol with us. For more information please contact our Corporate Manager.

Tel: +91-452-4263000 / 2543000 extn. 3262 or 3355
Mob: (0) 9842158862

I am a State / Central Government employee. Am I eligible for reimbursement for the amount spent for treatment at MMHRC?

Our Corporate Marketing Team will be able to advise you about reimbursement for treatment rendered. Please contact:

Tel: +91-452-4263000 / 2543000 extn. 3262 or 3355
Mob: (0) 9842158862

One of our employees is undergoing treatment at MMHRC. Whom should I contact to get more details?

Please feel free to call the Corporate Marketing Team during normal business hours, and they will be happy to assist you in whichever way they can.

Tel: +91-452-4263000 / 2543000 extn. 3262 or 3355
Mob: (0) 9842158862

Getting to MMHRC

Madurai is easily accessible by road, rail and air.

If you are travelling by bus, please get off at the Mattuthavani Central Bus Station. The hospital is walking distance from the bus station.
Take a taxi or auto to reach the hospital from Madurai city.
Flights to Madurai operate from Mumbai, Bangalore, Chennai etc. every day of the week. Please check the schedules with your travel agent.
If you are travelling to Madurai from South India, please start your search at http://www.southernrailway.org/
For trains to Madurai from across the country, please start your search at http://www.indianrail.gov.in/inet_srcdest_names.html
For directions to the hospital click here: GOOGLE MAP

Insurance Policy Holders

I have a Health Insurance Card. How can I receive treatment using this card?

When you arrive at the hospital, please let us know you have an insurance card and our service staff will help you get your medical treatment from your company so you can receive "cashless" treatment. Occasionally, your insurance may require you to pay us the charges up-front, and you will be reimbursed later. We will advise you accordingly. Please note that your ATM/credit card is not a health insurance card.

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